Reputation

Reputation Management

Reputation is everything, especially in today’s business clients. If you don’t have recent reviews on your GMB or social media accounts, your business is lacking much-needed social proof. Customers like to read third parties reviews when they are making a buying decision. They want to see the customer’s opinion of your company, the work you did or the product that you sold them.



They also want to see how you interact with them. Responding to reviews is really important, the good and the bad. On the occasion of a bad review, it is important that you respond approximately. Use this opportunity to help sell new prospects. If they are saying that your price is too high, list your starting price in the reply (not everyone views pricing the same). Of course, try to correct the problems, if possible.

4.6 or Higher Star Reviews

This is the benchmark that your business needs to shoot for. While Google doesn’t officially say that reviews are a ranking factor, we have seen some evidence that they do. Most importantly, you want the highest review rating for prospects to review.

“According to the BrightLocal survey, an overwhelming 86% of customers read online reviews before making a buying decision. This simple marketing tool may have a huge impact on customer's behavior – both positive and negative.”

Increasing Your Review Rating

If you are lacking recent reviews or if your review score quality is lower than the benchmark standard, the best way for you to do this is to contact your clients and ask for reviews. 


There are 3 issues with this manual method:

  1. It is very time-consuming
  2. Most customers will not take the time if the process doesn’t point and click
  3. What if the reviews you get aren’t great ones?


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Reputation Management: Elevate Your Business with Stellar Reviews

Key Features of RuFire Media’s Reputation Management Service

Breathe deeply

1. Automated Text Requests:


  • Seamless Integration: Our system integrates with your customer database to automatically send review requests via SMS. This ensures timely and consistent outreach to your clients.

  • High Engagement: Text messages have high open and response rates, making them an effective way to encourage customers to leave reviews.

Personalized Messages:


  • Tailored Outreach: Customize your review requests to include personalized messages, thanking customers for their business and encouraging them to share their experiences.

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Climb higher

1. AI-Powered Responses:


  • Timely Responses: Our AI technology ensures that reviews are acknowledged and responded to promptly, enhancing customer satisfaction.

  • Detailed and Professional: The AI generates detailed and professional responses, addressing both positive and negative reviews effectively.

2. Consistent Tone and Messaging:


  • Brand Alignment: Ensure that all responses align with your brand’s voice and messaging, maintaining a consistent and professional image.

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Explore nature

  • Enhanced Visibility:

Positive reviews increase your business’s visibility on search engines and review platforms, attracting more potential customers.


  • Build Trust:

Consistent positive feedback builds trust and credibility, encouraging new customers to choose your business over competitors.

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Challenge yourself

  • Active Communication:

Engaging with customers through reviews demonstrates that you value their feedback and are committed to providing excellent service.


  • Address Concerns:

Promptly addressing negative reviews shows that you care about customer satisfaction and are willing to resolve any issues.

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  • Increase Conversion Rates:

Positive reviews and high ratings can significantly increase conversion rates, driving more sales and revenue.


  • Enhance Brand Image:

A strong online reputation enhances your brand image, setting you apart from competitors and attracting more loyal customers.

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Contact Us Today!

Ready to elevate your business’s online reputation? Contact RuFire Media at 813-536-3942 or visit www.RuFireMedia.com to learn more about our Reputation Management services.

Interested in our services? We’re here to help!

At RuFire Media, we specialize in making reputation management simple and effective. Our automated systems and AI-driven responses ensure that your online presence remains positive and professional, without requiring constant manual effort from your team. We handle the intricacies of review management, allowing you to focus on delivering exceptional service to your customers.

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